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FAQ

Festival accommodation


Festival accommodation


Q. What type of rooms do you have at festivals?

We offer kingsize doubles, twins and a large group size yurt. We can also add in extra beds for children.



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Q. How do I book a room at a festival?

Go to the festival page on this website, choose your festival and call Lisa with credit card details�to book. We take full payment on booking.



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Q. What do I get in a Yurtel festival room?

A sturdy wooden 6ft 6 lockable door with your own key. A 6ft 6 window feature. Contemporary decor. A 13A socket. Carpet. A king size / twin bed with real mattress. Egyptian white cotton sheets with a sumptuous duvet and pillows. Hanging clothes store. A bedside table with lamp. Central light. Two towels. Minature toiletries. Eye mask and ear plugs. Flowers. chocolates on the pillow.

At some festivals Yurtel guests have exclusive use of our own luxury toilet facilities. See individual festival listings for details.





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Q. What do I get in a Belle festival room?

Canvas lockable door. Carpet. Central light on a switch. 13A plug socket. Double height queen size air bed with headboard. 13.5 tog duvet and pillows. White cotton linen. Shabby chic decor. Bedside table and lamp.�Table and chairs. Clothes store. Eye mask and ear plugs. Flowers and chocolates on the pillow.

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Q. Where is the value?

We like to add quaility to everything we do at The Yurtel to ensure that you have an amazing experience. We have been on then the festival circuit for two successful years and pride ourselves on delivery.We have invested in great mattresses, quality air beds and a luxury toilet trailer. We always have access to the best facilities available at the festival..Staying with us is a real treat!

 


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Q. Do I need to buy a festival ticket?

Yes. We do not sell tickets. You will be able to buy them from the festival website.


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Q. How many people can sleep in the Yurtel room?

The 14ft yurts are either twin or double with space for a travel cot or 2 child camp beds. These come with fitted sheet, duet with cover and pillow with cover.

The 24ft yurt can fit upto 15 beds. Ideal for large groups!

The Belles come with a queen size bed with space for a travel cot and a camp bed or two child camp beds. These come with a fitted sheet, duvet with cover and pillow with cover.

There is a charge of £25 for child camp beds at some festivals.



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Q. What are your Terms & Conditions?

Yurtel Ltd Terms & Conditions



Definitions

Company’ means Yurtel Limited whose head office is located at 14 Rylett Crescent, London, W12 9RL
‘Client’ is the person hiring the Equipment from the Company.
‘Equipment’ is the, Yurt(s) and other materials specified on the Invoice and nothing else.
‘Period of Hire’ is the period between completing the erection of the Equipment and beginning the dismantling.
‘Hire Charge’ is the amount payable by the Client to the Company as specified on the Invoice.
‘Invoice is the form issued by the Company to the Client requesting payment of the Hire Charge and containing details of the Equipment and Period of Hire.

1. Conditions

Unless stated in writing all orders are accepted subject to the Terms and Conditions of hiring stated below and the Client by authorising or allowing work to proceed is deemed to have acknowledged this.

2. The Company Undertakes:

a) to deliver the Equipment and proceed to erect it on or before the Set Up date shown on the Invoice.
b) to dismantle and remove the Equipment from the site on or after the Dismantling date shown on the Invoice.

3. The Client Undertakes:

a) to pay the Deposit and to pay the Balance in accordance with the Invoice. The Company reserves the right not to provide the Equipment should payment not be received.
b) to pay interest on all monies outstanding at the rate of 4% per annum above the base rate of the National Westminster Bank Plc.
c) to provide the Company with either a plan showing the position in which the Equipment is to be erected and all underground services and any apparent obstacles or to make available a representative on the site for that purpose. In the absence of both then the Company having erected the Equipment where it thinks fit shall be deemed to have completed the contract. In any event, the Client and not the Company will be responsible for any damage to underground cables or pipes.
d) to obtain permits from any authorities who are or may be concerned and to make application where necessary to the Planning Authority, District Surveyor, Police, Fire Brigade and any similar authority or organization. Any costs incurred in delays or modifications in the work arising from the absence or misrepresentation of all such necessary permissions and permits shall be payable to the Company by the Client.
e) where appropriate to obtain a licence from the Local Authority. Any requirements under the licence must be notified to the Company in writing, at least 28 days prior to erection. Should the Company for any reason be unable to comply with these requirements, then the Client shall be notified and the Contract shall be deemed to have been cancelled by the Client.
f) if any part of the Equipment includes electrical apparatus to provide such power points or supply as may be reasonably required by the Company within 15 metres of the Equipment.
g) not to enter the Equipment whilst it is being erected or dismantled by the Company.
h to keep any part of the Equipment that is a tent completely closed and secure and in particular any door fastened when not in use.
i) not to use any lighting, heating, cooking or other gas or electrical appliances of any kind without the prior written consent of the Company.
j) not to light, or allow to be lit, any fire, candle or other naked flame within or close to the Equipment without the prior written consent of the Company.
k) not to tamper with the structure or any part of the Equipment and in particular not to affix or suspend from the Equipment any item whatsoever without the Company’s prior written consent.

4. Variations

a) The Hire Charge is based on the assumption that the Client provides a firm and level site of turf (or some other material not impervious to stakes and able to absorb rainwater) and is served by a firm access road adjacent to the site with adequate hard-standing for commercial vehicles is free from flooding trees and overhead obstruction. If this is not the case or if the Client wishes the Company to erect the Equipment in a different position on the site to the one indicated by the Client to the Company at the time of booking and in either event the costs to the Company are subsequently increased by reason of increase in labour costs or any other factor the Company may increase the price in accordance with the Company’s published price list and hourly labour rates then in force.
b)The Company will use all reasonable endeavours to supply the Client with the Equipment but where this is not possible the Company will notify the Client as soon as possible with any alterations to the design and specifications of the Equipment and where alteration is fundamental the Client may terminate this contract and any deposit paid will be refunded.

5. Loss Or Damage Or Excessive Soiling

a) The Client shall throughout the Period of Hire be responsible for the maintenance and safe custody of the Equipment.
b) The Client must be satisfied with the Equipment before use and should notify the Company of any miscounts, incorrect deliveries or unacceptable Equipment before use.
c) The Client shall indemnify the Company against the full value of any loss damage or excessive soiling howsoever caused, unless caused by negligence by the Company.

6. Understanding

a) The Hire Charge does not include making good any repairs to the Site unless caused by the negligence of the Company’s servants, agents or contractors.
b) All sums payable under this agreement unless otherwise stated are exclusive of VAT and other duties or taxes. Any VAT or other duties or taxes payable in respect of such sums shall be payable in addition to such sums.


7. Cancellation

a) Either party shall have the right to terminate this Contract without penalty within seven days from purchase date subject to written confirmation of such termination being given by one party to the other within such period. In the event of such termination by either party the Company shall refund to the Client all sums paid by the Client to the Company by way of deposit or otherwise.
b) Once the seven days referred to in the preceding clause has passed, should either party cancel the contract compensation will be paid of 50% of the Hire Charge except if the cancellation is made within 7 days�of campsite opening - where no refund will be paid.

PLEASE BE AWARE THAT IN THE EVENT OF THE EVENT / FESTIVAL BEING CANCELLED THROUGH NO FAULT OF OUR OWN [eg WEATHER, PANDEMIC, TERRORISM OR OTHER SUCH CAUSE] - THE ABOVE CANCELLATION POLICY WILL REMAIN IN PLACE.


8. Exclusion of Liability

a) The Company will make every effort to complete the erection of the Equipment on or before the Set Up date shown on the Invoice provided that the Client has complied with the undertakings set out above. If the Equipment is not erected on or before the Set Up date shown on the Invoice the Client shall have the right to withdraw and the Company shall return all monies paid. If the Equipment is not erected because of delays due to weather or other circumstances beyond its reasonable control the Company shall not be liable to pay further compensation to the Client.
b) The Company will take all reasonable care to avoid damage to the Clients’ own equipment but cannot be responsible for any loss suffered by the Client in respect thereof other than as a result of the negligence of the Company’s servants, agents or contractors.



9. Third Party Liability

The Company will not be responsible for and the Client will indemnify the Company against all claims for the injury to persons or loss or damage to property howsoever caused unless it be proved that such injury or damage was caused by faulty material or workmanship or negligence on the part of the Company.






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